What Is An Online User Manual? Get The Answer Here!
What is an online user manual?
The main difference between old user manuals and new online manuals is the format. Old user manuals were generally created in MS Word or similar word-processing software. Online manuals are usually in HTML format and can be accessed through a web browser. Another difference is that online manuals are often updated more frequently than paper manuals. This is because it is much easier and faster to update an online manual than to print and ship a new paper manual.
The primary goal of a user manual is to help users assemble, install, and use a product correctly. Accordingly, online user manuals can boost this process since they are more accessible than old ones. In this way, online user guides can lead to customer satisfaction, which is the key to making a brand avail amplified results.
So, which is better? Old user manuals or new online manuals? Keep reading to find out!
What are the advantages of an online manual?
Improved customer satisfaction
- Customers can find answers to their questions quickly and easily without contacting customer support.
Reduced customer support costs
- You can reduce the number of customer support calls or emails by providing customers with the answers they need.
Increased sales
- A well-written and informative user manual can help increase sales of your products or services. Providing a clear and easy-to-refer online manual will be considered a sign of customer care, leading to a better image of your business. This is the reason online guides can increase your sales.
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Improved search engine optimization
- An online user manual can help you improve your website's ranking in search engine results, making it more likely that potential customers will find your site.
Gives your customer support an easy reference guide
- The target people of user manuals are not just customers. Searchable online user manuals can be a great reference for your customer support team to gain more information about your product or service. This will lead to better after-sale services when users need help.
Cost-effective
- Since with online user manuals, there is no need to print and send papers to users, it can reduce the cost for your company a lot. At the same time, online guides minimize paper use, so they are more environment-friendly than the old ones.
Best tool for you to create an online user manual
Writing user manuals is crucial in creating a good user experience for any product. A well-written user manual can help users understand how to use a product and find the information they need quickly and easily.
However, user manuals can be difficult to write, especially if you're trying to do it yourself. This is where collaborative tools come in. A collaborative tool, such as a Sonat, can help make the user manual writing process much more manageable. With a collaborative tool, you can easily share your work with others, get feedback, and make real-time changes. This can help make the user manual writing process more efficient and effective.
Another benefit of using a collaborative tool is that it can help to ensure accuracy. When multiple people are working on a user manual, they can catch any errors or typos that may occur. This can help to create a more polished and professional final product.
If you are thinking about writing a user manual for your company, consider using a collaborative tool to help with the writing process. You'll be able to benefit from the input of multiple people.
Conclusion
In conclusion, an online user manual is a great way to keep track of your product's instructions in one central location. Not only is this convenient for you, but it also makes it easy for your customers to find the information they need. Sonat is an excellent platform for creating online user manuals and is free to sign up for.
So what are you waiting for? Sign up and Start creating your online user manual today.