Recent Posts
How to Write a Runbook Your IT Team Will Actually Use
A practical guide to writing operational runbooks your IT team will actually use: what a runbook is, what makes a good one, and how to structure, test, and maintain it.
How to Write an IT Runbook: A Practical Guide (with Template)
A practical guide to writing IT runbooks that hold up under pressure: what to include, how a runbook differs from a playbook and an SOP, plus a reusable template and example.
IT Documentation Best Practices: How to Build Internal Docs That Get Used
A practical guide to IT documentation that reduces support tickets — what to document first, how to write runbooks and an internal knowledge base, and how to keep docs current.
Knowledge Management Best Practices: A Practical Guide to Capturing What Your Team Knows
A practical, no-jargon guide to knowledge management best practices: capture tribal knowledge, build a single source of truth, and keep your documentation current.
How to Write a User Manual: A Step-by-Step Template
A reusable user manual template plus the writing habits that make it work: the sections to include, one-action steps, plain language, and publishing.
Documentation SEO: How to Make Your Knowledge Base Discoverable
A documentation SEO playbook for making your knowledge base discoverable — by search engines and the AI answer engines now quoting your docs.